WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 5 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
- This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
Fragrances, cosmetics, are neither exchangeable nor returnable.Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
HOW DO I APPLY FOR THE RETURN?
- To return an item, please email us at in firstname.lastname@example.org with the return reason and order details.
- Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce
- Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
- We aim to process all returns with 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.